Returns & Exchanges
At Pilgrim Surf Supply, we want you to be completely satisfied with your purchase. If your gear or apparel isn't the right fit, you can return or exchange unworn, unwashed items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring the merchandise is in its original, sellable condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via the portal and affix it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing