Frequently Asked Questions
Everything you need to know about your order and our gear.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that surfboard sales and discounted items are final sale.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by destination and customs clearance.
Do you offer international shipping?
Yes, we ship to most countries worldwide via DHL Express. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How do I care for my technical surf apparel?
To prolong the life of your gear, we recommend rinsing with fresh water after salt exposure, avoiding direct sunlight for drying, and following the specific care labels found on each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay installments for eligible purchases.